Xiaomi Responses to Complaints of Unrefundable SU7 Deposits

It was reported on March 29 that after the launch of the Xiaomi Automobiles SU7, some consumers complained on rights protection platforms that the 5000 yuan car deposit could not be refunded.

Xiaomi responded that the deposit supports a 7-day no-reason refund. After 7 days, the vehicle configuration will be automatically locked, and consumers can also lock the configuration in advance. Once the order is locked, the vehicle will enter the production stage, the configuration cannot be modified, and the deposit will not be refunded.

In addition, the configuration of the Founder Edition car has been locked. The 20,000 yuan deposit can not be refunded.